1. The Agreement. These terms govern wholesale purchases from RMHR LLC, doing business as The Best Damn Coffee Roasters ("we," "us"), by approved wholesale account holders ("you," "partner"). Placing an order through the wholesale portal, by phone, or by email constitutes acceptance of these terms.
2. Accounts & Pricing Tiers. Wholesale pricing is available to approved business accounts only. Your pricing tier is based on trailing order volume and is reviewed quarterly. Tier pricing, discounts, and minimums are confidential and may not be shared or republished. We may adjust pricing with 30 days' written notice.
3. Orders & Roasting Schedule. We roast to order. Orders confirmed by Sunday 11:59pm CT enter Monday's roast and ship the same week. Once an order enters the roast queue it cannot be canceled, since your coffee is already being roasted for you. Changes to a queued order can be requested through the portal and are accommodated when possible.
4. Payment Terms. Approved accounts receive Net-30 terms from the invoice issue date unless otherwise agreed in writing. We accept ACH, checks made out to RMHR LLC, Zelle, PayPal, and cash. Past-due balances may pause new orders and accrue a late fee of 1.5% per month on the outstanding balance. Repeated late payment may convert the account to payment-on-delivery terms.
5. Shipping & Delivery. Wholesale orders ship free within our standard delivery area; remote or expedited shipments may carry a delivery fee shown on the invoice before payment. Risk of loss passes to you on delivery. Please inspect every shipment on arrival.
6. All Sales Final & Quality Claims. Everything we sell is roasted and packed fresh to order, so all sales are final and we do not accept returns. If a shipment arrives damaged, short, or wrong, notify us within 5 business days of delivery and we will replace the affected product or credit your account — our choice, your satisfaction. Claims after 5 business days are handled case by case.
7. Freshness & Storage. Our coffee is roasted the week it ships. For the best damn quality, store sealed bags in a cool, dry place away from direct sunlight, and use within 90 days of the roast date. We are not responsible for quality degradation caused by improper storage.
8. Brand & Resale. You may resell our packaged retail products as delivered. You may not rebrand, repackage, or alter our products or use our trademarks, logos, or product photography beyond normal menu and shelf presentation without written permission. Private-label arrangements are governed by a separate agreement.
9. Portal Use. You are responsible for activity under your portal login. Keep credentials confidential and tell us promptly about any unauthorized use. We may suspend portal access for misuse, non-payment, or suspected fraud.
10. Liability. To the maximum extent permitted by law, our total liability for any claim arising out of a wholesale order is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages, including lost profits.
11. Force Majeure. Neither party is liable for delays caused by events beyond reasonable control — including crop failures, carrier disruptions, severe weather, or supplier shortages. Green coffee is an agricultural product; origin availability can shift, and we'll communicate substitutions before they ship.
12. Governing Law. These terms are governed by the laws of the State of New York. Any dispute will be resolved in the state or federal courts located in Suffolk County, New York.
13. Contact. Questions about these terms: bestdamncr@gmail.com · (631) 223-9864 · RMHR LLC, 297 Townline Rd, East Northport, NY 11731.
